I am baffled. On the 2nd of February my two year Vodafone plan ended.  Since my mobility left much to be desired the customer service got a telephone call from me.

I ordered, like I told you before, a HTC HD2. I was told the phone was in back order and it would probably take a week to arrive. Since my current phone is still working this was no problem. There was a little question regarding internet. I wanted to know whether or not the phone needed internet to function. Instead of answering the question internet was just activated without my permission. I had to ring trice in three weeks and I still have no answer. Inquiring why my phone took so long to arrive actually got me the answer that new customers were served first. The 9th of March I had enough. I rang Vodafone and canceled the phone and the upgrade. As “luck” would have it the phone got send to my parents address the 10th of March. Since the address was wrong the phone disappeared into limbo (to the Dutch this has a double meaning) . So now the upgrade can only be canceled after the phone is returned to Vodafone leaving me waiting.

The stuff I learned:

1. Vodafone wants new customers and put their existing customers on second place
2. If you want an upgrade of your mobile phone plan go to an independent mobile phone store
3. The Vodafone customer service hands out conflicting information and leave you wondering if you yourself are daft